Lead Tracker CRM | Best Cloud-Based Lead Management Software for Businesses

Privacy Policy for Lead Tracker CRM

Effective Date: January 3, 2025

At Lead Tracker CRM, a product of AIONINNO TECHNOLOGIES PRIVATE LIMITED, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information, especially in relation to call tracking and SMS handling functionalities, when you use our services through the Google Play Store. By installing or using our app, you agree to this Privacy Policy.

1. Information We Collect

We collect specific information to ensure the functionality and effectiveness of Lead Tracker CRM:

a) Call Tracking Data

Caller ID, call duration, and call status (e.g., answered, missed) for lead follow-up purposes.
No voice or audio from calls is recorded or stored.

b) SMS Data

SMS access is device-specific and is not used to read or send messages.

c) Personal Identification Information

Name, phone number, email address, and company details for user account setup and service delivery.

d) Usage Data

Device type, operating system, and app usage patterns to improve user experience and functionality.

e) Collect Information

We require Call Log and SMS permissions to follow up on leads during punch-in and punch-out. SMS access is device-specific and is not used to read or send messages. Rest assured, your data remains secure with us.

2. How We Use Your Information

We use the collected information for:

Lead Follow-Up: Call tracking helps monitor and follow up on leads efficiently.
Lead Updates via SMS: SMS access is device-specific and is not used to read or send messages.
Service Improvement: To optimize app features and ensure seamless lead management.
User Support: To address queries, troubleshoot issues, and provide assistance.

3. Permissions We Require

To provide the above functionalities, we request the following permissions:

Call Permissions: To track call metadata (e.g., caller ID, call status).
SMS Permissions: SMS access is device-specific and is not used to read or send messages.
Storage and Device Information: To store app-related data and improve app performance.

You will be prompted to grant these permissions during app installation or use. You may revoke permissions anytime via your device settings, but this may affect app functionality.

4. How We Protect Your Information

We prioritize your data security by implementing:

Encryption: Data is transmitted securely using industry-standard encryption methods.
Access Controls: Only authorized personnel can access user data.
Storage Security: call tracking data are stored securely and retained only for as long as necessary.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. Data sharing occurs only under the following conditions:

Service Providers: Trusted providers who assist in app operations (e.g., hosting, analytics).
Legal Compliance: When required by law or in response to legal processes.

You can manage your cookie preferences through your browser settings.

6. User Rights

As a user of Lead Tracker CRM, you have the right to:

Access Your Data: Request access to the data we have collected.
Revoke Permissions: Disable app permissions via device settings.
Delete Your Data: Request the deletion of personal data, subject to legal obligations.
Opt-Out of Communications: Choose not to receive marketing communications.

7. Data Retention

We require Call Log and SMS permissions to follow up on leads during punch-in and punch-out. SMS access is device-specific and is not used to read or send messages. Rest assured, your data remains secure with us.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Any updates will be communicated through the app or Google Play Store listing. The "Effective Date" at the top will indicate the latest version.

9. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us:

AIONINNO TECHNOLOGIES PRIVATE LIMITED

Address: Plot No: 247/A, Saheed Nagar, Bhubaneswar, Odisha 751007

Email: support@leadtracker.com

Phone: +91-7978788529